Understanding Social Impact and Value Creation in Hybrid Organizations: The Case of Italian Civil Service

The aim of this paper is twofold: first, it aims to analyze what kind value generated by hybrid organizations and how; second, understand the role social impact assessment (SIA) in measurement added value, especially terms economic change hybrids. Hybrid are a debated topic literature have different strengths responding needs, mainly public interest. Nevertheless, there not many studies that identify these organizations. After highlighting gap literature, study proposes an innovative approach combines SIA, interview, interventionist documental analysis. breakdown SIA through five elements chain (inputs, activities, outputs, outcomes, impact) guarantees linear definition with procedural objectivity capable grasping organizations’ complexity. or absorbed measured based on incidence resources allocated. Through counterfactual approach, civil service case analysis highlights how can be more clearly displayed process itself.